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Retail

When the retail store Altered Angel originally opened its doors sales and inventory reports had to be done manually, taking up hours of personal time each week. In a store filled with hundreds of small items, it was difficult to keep track of what was selling and who was buying. And most importantly, the owner struggled with keeping on top of her correspondence with the customers she opened the store for. With help from NCR Silver, it now takes Mary minutes to calculate her sales taxes and she can easily see what items are selling and who is buying them. "Prior to having NCR Silver, I was spending several hours each week manually totaling up my daily sales and calculating my state sales tax. Not only was this time consuming, but my business reports didn’t have the professional look I desired."

Restaurant and Food Truck

Since implementing NCR Silver, Mac BakeShop & Eatery has collected emails from nearly 75% of their customers. With help from NCR Silver’s automated email marketing tools, its owners are able to thank their most faithful customers with special offers and loyalty rewards that ensure repeat business and good word of mouth. “Some of our customers visit us 4 or 5 times a week. It’s wonderful to be able to connect with them and acknowledge and reward their loyalty.” In addition to being able to connect with their customers by sending automated email and social media messages, NCR Silver has allowed the husband-wife duo to open two new mobile food trucks, Mac the Cheese and Atlanta Burger Truck. "Using NCR Silver in the mobile food truck means I can do business anywhere, anytime. I'm confident because NCR makes sure that our customers' credit card information is secure."

Bakery

The owner of bakery Cakes by Darcy was considering changing her menu, but was unsure what was driving most of her sales. After a few weeks with NCR Silver, she realized that wedding cakes brought in the highest percentage of sales, but her cupcake sales were more important than she realized. It would significantly impact her bottom line if she stopped offering them. The ease at which reports can be pulled and viewed is a great benefit to a busy business like Darcy, who has very little time to worry about technology. "I actually have my kids pull reports for me, which goes to show how easy it is to use." When Darcy made the decision to replace her manual processes with NCR Silver, she quickly realized how easy it could be to run her business the way she wanted to. "I love running my business, but I have to own it versus the business owning me."