NCR Silver runs on Apple® iOSTM 5.0 & 6.0 devices. When implementing integrated credit, the NCR Credit Card Reader supports the following devices: iPad® 2, iPad with Retina display (3rd generation), iPhone® 4, iPhone 4S, or iPod touch® 4th generation. The NCR Silver app is available for download from the Apple App Store®, and activated following registration with NCR Silver. Register as many devices as you would like, and use any combination simultaneously.[ - Close ]
If you need to print receipts, collect cash, swipe credit cards or scan barcodes, NCR provides the necessary equipment that works with the compatible NCR Silver devices. Contact the NCR Silver team at 1-877-630-9711 for hardware pricing.[ - Close ]
You must have internet connectivity (utilizing either Wi-Fi or a data plan from your mobile device service provider) for your NCR Silver devices and to access the NCR Silver back-office. Wi-Fi is required to connect the NCR Silver device with a receipt printer and cash drawer in a store.[ - Close ]
NCR Silver is offered on a monthly subscription of $79 per month for the first device and includes access to the back-office. Additional devices can be added at a rate of only $0.10 per transaction with a maximum charge of no more than $29 per additional device, per month. Your monthly subscription fee from NCR does not include any ongoing credit card processing fees from your merchant services provider.[ - Close ]
Your monthly subscription fee from NCR includes use of the NCR Silver service, as well as support from our Customer Care team. You also get a whole unit replacement maintenance plan for any NCR Silver equipment you purchase from NCR.[ - Close ]
To provide you the ultimate flexibility to run your business wherever and whenever, we recognize that you may need additional transaction devices. We also recognize that you may not use these additional devices all the time. To ensure you receive the greatest value from your NCR Silver solution, we charge these additional devices on a per-transaction basis. You will never pay more than $29/month per additional device.[ - Close ]
Registering for NCR Silver provides for the ability to perform transactions from anywhere on the devices registered, along with unlimited access to the back-office for set-up, real-time reporting and customer marketing. In addition, the subscription fee also covers ongoing software support whenever needed, plus hardware replacement for any of the equipment purchased from NCR.[ - Close ]
The retailer will be responsible for ongoing costs associated with credit card processing fees from the merchant services provider plus internet connectivity charges.[ - Close ]
NCR Silver offers integrated credit card processing for most major merchant services providers. Integrated credit includes online, automated credit card settlement and secure end-to-end encryption to ensure protection of credit card data for the retailer and the consumer. Although, if you have a merchant services provider not supported by NCR Silver, simply keep your stand-beside credit card swipe machine and enter your sales into NCR Silver for consolidated reporting. Contact the NCR Silver team at 1-877-630-9711 to learn more about our integrated credit options.[ - Close ]
Contact the NCR Silver team at 1-877-630-9711 to start the registration process. Our team of customer care advisers will help you order the equipment you need and gather the information required to get started with NCR Silver. You will then receive a “Welcome Email” with all of the login details you need to begin using NCR Silver. Orders placed by 12:00 P.M. ET are shipped FedEx ground and will leave our facility that day. Orders placed after 12:00 pm ET. will be shipped FedEx ground and leave our facility the next business day. Please allow 5- 7 business days to receive your new equipment.[ - Close ]
You can be setup and ready to sell in an hour. Download the app, set-up your items, employees and store information using our Quick Tip instructions and getting started guide, and you are ready to go. Any additional equipment ordered can be easily set up when it arrives.[ - Close ]
As part of the NCR Silver monthly subscription NCR offers phone and online support to our customers at no additional charge. Simply contact our Customer Care team by calling 1-877-270-3475 or fill out the on-line web form, and they will help you with all of your technical and NCR Silver solution questions.[ - Close ]
We are so confident in the quality of our hardware we support it as part of your subscription.
Plus we give you 30 days to try it out. If you don’t like it send it back in good condition with no questions asked (return shipping is not included). We have a feeling that you will love it. To ensure you stay satisfied, all NCR Silver equipment comes with a whole unit replacement maintenance plan as part of your monthly NCR Silver subscription fee.
Simply contact our Customer Care team if you are having any issues with your NCR Silver equipment. If we can't fix the problem, we'll replace it for free as long as your subscription is in effect.
Problems with your NCR Silver hardware?
Contact Customer Care and tell them what the problem is. If Customer Care determines your hardware is not working properly, you will receive a replacement item free of charge.
If new hardware is requested before 6:00 P.M. EST: Replacement will be shipped the same day for overnight delivery.
If new hardware is requested after 6:00 P.M. EST: Replacement will be shipped the next day for overnight delivery.
To return your non-functioning hardware item, simply pack up your old hardware using the box and packaging from your new replacement item. The carrier will make three attempts to pick up your item, after that you will be responsible for arranging shipment back to NCR at your own expense.
We know you're busy, but timing is important to this process. To ensure you are not charged for your replacement hardware you must complete this process within 30 days of your replacement item ship date or your payment method on file will be charged.*
*This process is for customers located in the United States. Please contact NCR Silver Customer Care if you are located outside of the United States.[ - Close ]